by The global chatbot market size accounted for US$ 0.84 Bn in 2022 and is projected to reach around USD 4.9 Bn by 2032, growing at a CAGR of 19.29% from 2023 to 2032.
Report Summary
The global chatbot market report provides a Point-by-Point and In-Depth analysis of global market size, regional and country-level market size, market share, segmentation market growth, competitive landscape, sales analysis, opportunities analysis, strategic market growth analysis, the impact of domestic and global market key players, value chain optimization, trade regulations, recent developments, product launches, area marketplace expanding, and technological innovations.
The study offers a comprehensive analysis on diverse features, including production capacities, demand, product developments, revenue generation, and sales in the chatbot market across the globe.
A comprehensive estimate on the chatbot market has been provided through an optimistic scenario as well as a conservative scenario, taking into account the sales of chatbot during the forecast period. Price point comparison by region with global average price is also considered in the study.
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Chatbot Market Report Scope
| Report Coverage | Details |
| Market Size in 2023 | USD 1 Billion |
| Market Size by 2032 | USD 4.9 Billion |
| Growth Rate from 2023 to 2032 | CAGR of 19.29% |
| Base Year | 2022 |
| Forecast Period | 2023 to 2032 |
| Segments Covered | By End User, By Application, By Type, By Product and By Vertical |
Key Highlights:
Reports Coverage: It incorporates key market sections, key makers secured, the extent of items offered in the years considered, worldwide containerized chatbot market and study goals. Moreover, it contacts the division study gave in the report based on the sort of item and applications.
Market Outline: This area stresses the key investigations, market development rate, serious scene, market drivers, patterns, and issues notwithstanding the naturally visible pointers.
Market Production by Region: The report conveys information identified with import and fare, income, creation, and key players of every single local market contemplated are canvassed right now.
Also Read: Heterocyclic and Fluoro Organic Compounds Market Size Analysis 2022 To 2032
Chatbot Market Players
The report includes the profiles of key chatbot market companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information, key development in past five years.
Major companies operating in this area
- IBM Corporation
- Microsoft
- AWS
- Oracle
- Acuvate
- Aivo
- Artificial Solutions
- Botsify Inc
- Creative Virtual Ltd.
- eGain Corporation
- Inbenta Technologies Inc.
- Next IT Corp.
- Nuance Communications, Inc.
Market Segmentation
By End User
- Small Enterprises
- Medium Enterprises
- Large Enterprises
By Application
- Bots for Service
- Bots For social media
- Bots For Payments/Order Processing
- Bots For Marketing
- Others
By Type
- Standalone
- Web-based
- Messenger-based/Third Party
By Product
- Artificial Intelligence
- Marketing
- Human Intelligence
By Vertical
- Healthcare
- Retail
- Banking, Financial Services and Insurance (BFSI)
- Media and Entertainment
- Travel & Tourism
- E-commerce
- Others
Regional Segmentation
- North America (U.S., Canada, Mexico)
- Europe (Germany, France, U.K., Italy, Spain, Rest of Europe)
- Asia-Pacific (China, Japan, India, Southeast Asia and Rest of APAC)
- Latin America (Brazil and Rest of Latin America)
- Middle East and Africa (GCC, North Africa, South Africa, Rest of MEA)
Research Methodology
Secondary Research
It involves company databases such as Hoover’s: This assists us to recognize financial information, the structure of the market participants and industry’s competitive landscape.
The secondary research sources referred in the process are as follows:
- Governmental bodies, and organizations creating economic policies
- National and international social welfare institutions
- Company websites, financial reports and SEC filings, broker and investor reports
- Related patent and regulatory databases
- Statistical databases and market reports
- Corporate Presentations, news, press release, and specification sheet of Manufacturers
Primary Research
Primary research includes face-to-face interviews, online surveys, and telephonic interviews.
- Means of primary research: Email interactions, telephonic discussions and Questionnaire-based research etc.
- In order to validate our research findings and analysis, we conduct primary interviews of key industry participants. Insights from primary respondents help in validating the secondary research findings. It also develops Research Team’s expertise and market understanding.
TABLE OF CONTENT
Chapter 1. Introduction
1.1. Research Objective
1.2. Scope of the Study
1.3. Definition
Chapter 2. Research Methodology
2.1. Research Approach
2.2. Data Sources
2.3. Assumptions & Limitations
Chapter 3. Executive Summary
3.1. Market Snapshot
Chapter 4. Market Variables and Scope
4.1. Introduction
4.2. Market Classification and Scope
4.3. Industry Value Chain Analysis
4.3.1. Raw Material Procurement Analysis
4.3.2. Sales and Distribution Channel Analysis
4.3.3. Downstream Buyer Analysis
Chapter 5. COVID 19 Impact on Chatbot Market
5.1. COVID-19 Landscape: Chatbot Industry Impact
5.2. COVID 19 – Impact Assessment for the Industry
5.3. COVID 19 Impact: Global Major Government Policy
5.4. Market Trends and Opportunities in the COVID-19 Landscape
Chapter 6. Market Dynamics Analysis and Trends
6.1. Market Dynamics
6.1.1. Market Drivers
6.1.2. Market Restraints
6.1.3. Market Opportunities
6.2. Porter’s Five Forces Analysis
6.2.1. Bargaining power of suppliers
6.2.2. Bargaining power of buyers
6.2.3. Threat of substitute
6.2.4. Threat of new entrants
6.2.5. Degree of competition
Chapter 7. Competitive Landscape
7.1.1. Company Market Share/Positioning Analysis
7.1.2. Key Strategies Adopted by Players
7.1.3. Vendor Landscape
7.1.3.1. List of Suppliers
7.1.3.2. List of Buyers
Chapter 8. Global Chatbot Market, By End User
8.1. Chatbot Market, by End User, 2023-2032
8.1.1. Small Enterprises
8.1.1.1. Market Revenue and Forecast (2020-2032)
8.1.2. Medium Enterprises
8.1.2.1. Market Revenue and Forecast (2020-2032)
8.1.3. Large Enterprises
8.1.3.1. Market Revenue and Forecast (2020-2032)
Chapter 9. Global Chatbot Market, By Application
9.1. Chatbot Market, by Application, 2023-2032
9.1.1. Bots for Service
9.1.1.1. Market Revenue and Forecast (2020-2032)
9.1.2. Bots For social media
9.1.2.1. Market Revenue and Forecast (2020-2032)
9.1.3. Bots For Payments/Order Processing
9.1.3.1. Market Revenue and Forecast (2020-2032)
9.1.4. Bots For Marketing
9.1.4.1. Market Revenue and Forecast (2020-2032)
9.1.5. Others
9.1.5.1. Market Revenue and Forecast (2020-2032)
Chapter 10. Global Chatbot Market, By Type
10.1. Chatbot Market, by Type, 2023-2032
10.1.1. Standalone
10.1.1.1. Market Revenue and Forecast (2020-2032)
10.1.2. Web-based
10.1.2.1. Market Revenue and Forecast (2020-2032)
10.1.3. Messenger-based/Third Party
10.1.3.1. Market Revenue and Forecast (2020-2032)
Chapter 11. Global Chatbot Market, By Product
11.1. Chatbot Market, by Product, 2023-2032
11.1.1. Artificial Intelligence
11.1.1.1. Market Revenue and Forecast (2020-2032)
11.1.2. Marketing
11.1.2.1. Market Revenue and Forecast (2020-2032)
11.1.3. Human Intelligence
11.1.3.1. Market Revenue and Forecast (2020-2032)
Chapter 12. Global Chatbot Market, By Vertical
12.1. Chatbot Market, by Vertical, 2023-2032
12.1.1. Healthcare
12.1.1.1. Market Revenue and Forecast (2020-2032)
12.1.2. Retail
12.1.2.1. Market Revenue and Forecast (2020-2032)
12.1.3. Banking, Financial Services and Insurance (BFSI)
12.1.3.1. Market Revenue and Forecast (2020-2032)
12.1.4. Media and Entertainment
12.1.4.1. Market Revenue and Forecast (2020-2032)
12.1.5. Travel & Tourism
12.1.5.1. Market Revenue and Forecast (2020-2032)
12.1.6. E-commerce
12.1.6.1. Market Revenue and Forecast (2020-2032)
12.1.7. Others
12.1.7.1. Market Revenue and Forecast (2020-2032)
Chapter 13. Global Chatbot Market, Regional Estimates and Trend Forecast
13.1. North America
13.1.1. Market Revenue and Forecast, by End User (2020-2032)
13.1.2. Market Revenue and Forecast, by Application (2020-2032)
13.1.3. Market Revenue and Forecast, by Type (2020-2032)
13.1.4. Market Revenue and Forecast, by Product (2020-2032)
13.1.5. Market Revenue and Forecast, by Vertical (2020-2032)
13.1.6. U.S.
13.1.6.1. Market Revenue and Forecast, by End User (2020-2032)
13.1.6.2. Market Revenue and Forecast, by Application (2020-2032)
13.1.6.3. Market Revenue and Forecast, by Type (2020-2032)
13.1.6.4. Market Revenue and Forecast, by Product (2020-2032)
13.1.6.5. Market Revenue and Forecast, by Vertical (2020-2032)
13.1.7. Rest of North America
13.1.7.1. Market Revenue and Forecast, by End User (2020-2032)
13.1.7.2. Market Revenue and Forecast, by Application (2020-2032)
13.1.7.3. Market Revenue and Forecast, by Type (2020-2032)
13.1.7.4. Market Revenue and Forecast, by Product (2020-2032)
13.1.7.5. Market Revenue and Forecast, by Vertical (2020-2032)
13.2. Europe
13.2.1. Market Revenue and Forecast, by End User (2020-2032)
13.2.2. Market Revenue and Forecast, by Application (2020-2032)
13.2.3. Market Revenue and Forecast, by Type (2020-2032)
13.2.4. Market Revenue and Forecast, by Product (2020-2032)
13.2.5. Market Revenue and Forecast, by Vertical (2020-2032)
13.2.6. UK
13.2.6.1. Market Revenue and Forecast, by End User (2020-2032)
13.2.6.2. Market Revenue and Forecast, by Application (2020-2032)
13.2.6.3. Market Revenue and Forecast, by Type (2020-2032)
13.2.7. Market Revenue and Forecast, by Product (2020-2032)
13.2.8. Market Revenue and Forecast, by Vertical (2020-2032)
13.2.9. Germany
13.2.9.1. Market Revenue and Forecast, by End User (2020-2032)
13.2.9.2. Market Revenue and Forecast, by Application (2020-2032)
13.2.9.3. Market Revenue and Forecast, by Type (2020-2032)
13.2.10. Market Revenue and Forecast, by Product (2020-2032)
13.2.11. Market Revenue and Forecast, by Vertical (2020-2032)
13.2.12. France
13.2.12.1. Market Revenue and Forecast, by End User (2020-2032)
13.2.12.2. Market Revenue and Forecast, by Application (2020-2032)
13.2.12.3. Market Revenue and Forecast, by Type (2020-2032)
13.2.12.4. Market Revenue and Forecast, by Product (2020-2032)
13.2.13. Market Revenue and Forecast, by Vertical (2020-2032)
13.2.14. Rest of Europe
13.2.14.1. Market Revenue and Forecast, by End User (2020-2032)
13.2.14.2. Market Revenue and Forecast, by Application (2020-2032)
13.2.14.3. Market Revenue and Forecast, by Type (2020-2032)
13.2.14.4. Market Revenue and Forecast, by Product (2020-2032)
13.2.15. Market Revenue and Forecast, by Vertical (2020-2032)
13.3. APAC
13.3.1. Market Revenue and Forecast, by End User (2020-2032)
13.3.2. Market Revenue and Forecast, by Application (2020-2032)
13.3.3. Market Revenue and Forecast, by Type (2020-2032)
13.3.4. Market Revenue and Forecast, by Product (2020-2032)
13.3.5. Market Revenue and Forecast, by Vertical (2020-2032)
13.3.6. India
13.3.6.1. Market Revenue and Forecast, by End User (2020-2032)
13.3.6.2. Market Revenue and Forecast, by Application (2020-2032)
13.3.6.3. Market Revenue and Forecast, by Type (2020-2032)
13.3.6.4. Market Revenue and Forecast, by Product (2020-2032)
13.3.7. Market Revenue and Forecast, by Vertical (2020-2032)
13.3.8. China
13.3.8.1. Market Revenue and Forecast, by End User (2020-2032)
13.3.8.2. Market Revenue and Forecast, by Application (2020-2032)
13.3.8.3. Market Revenue and Forecast, by Type (2020-2032)
13.3.8.4. Market Revenue and Forecast, by Product (2020-2032)
13.3.9. Market Revenue and Forecast, by Vertical (2020-2032)
13.3.10. Japan
13.3.10.1. Market Revenue and Forecast, by End User (2020-2032)
13.3.10.2. Market Revenue and Forecast, by Application (2020-2032)
13.3.10.3. Market Revenue and Forecast, by Type (2020-2032)
13.3.10.4. Market Revenue and Forecast, by Product (2020-2032)
13.3.10.5. Market Revenue and Forecast, by Vertical (2020-2032)
13.3.11. Rest of APAC
13.3.11.1. Market Revenue and Forecast, by End User (2020-2032)
13.3.11.2. Market Revenue and Forecast, by Application (2020-2032)
13.3.11.3. Market Revenue and Forecast, by Type (2020-2032)
13.3.11.4. Market Revenue and Forecast, by Product (2020-2032)
13.3.11.5. Market Revenue and Forecast, by Vertical (2020-2032)
13.4. MEA
13.4.1. Market Revenue and Forecast, by End User (2020-2032)
13.4.2. Market Revenue and Forecast, by Application (2020-2032)
13.4.3. Market Revenue and Forecast, by Type (2020-2032)
13.4.4. Market Revenue and Forecast, by Product (2020-2032)
13.4.5. Market Revenue and Forecast, by Vertical (2020-2032)
13.4.6. GCC
13.4.6.1. Market Revenue and Forecast, by End User (2020-2032)
13.4.6.2. Market Revenue and Forecast, by Application (2020-2032)
13.4.6.3. Market Revenue and Forecast, by Type (2020-2032)
13.4.6.4. Market Revenue and Forecast, by Product (2020-2032)
13.4.7. Market Revenue and Forecast, by Vertical (2020-2032)
13.4.8. North Africa
13.4.8.1. Market Revenue and Forecast, by End User (2020-2032)
13.4.8.2. Market Revenue and Forecast, by Application (2020-2032)
13.4.8.3. Market Revenue and Forecast, by Type (2020-2032)
13.4.8.4. Market Revenue and Forecast, by Product (2020-2032)
13.4.9. Market Revenue and Forecast, by Vertical (2020-2032)
13.4.10. South Africa
13.4.10.1. Market Revenue and Forecast, by End User (2020-2032)
13.4.10.2. Market Revenue and Forecast, by Application (2020-2032)
13.4.10.3. Market Revenue and Forecast, by Type (2020-2032)
13.4.10.4. Market Revenue and Forecast, by Product (2020-2032)
13.4.10.5. Market Revenue and Forecast, by Vertical (2020-2032)
13.4.11. Rest of MEA
13.4.11.1. Market Revenue and Forecast, by End User (2020-2032)
13.4.11.2. Market Revenue and Forecast, by Application (2020-2032)
13.4.11.3. Market Revenue and Forecast, by Type (2020-2032)
13.4.11.4. Market Revenue and Forecast, by Product (2020-2032)
13.4.11.5. Market Revenue and Forecast, by Vertical (2020-2032)
13.5. Latin America
13.5.1. Market Revenue and Forecast, by End User (2020-2032)
13.5.2. Market Revenue and Forecast, by Application (2020-2032)
13.5.3. Market Revenue and Forecast, by Type (2020-2032)
13.5.4. Market Revenue and Forecast, by Product (2020-2032)
13.5.5. Market Revenue and Forecast, by Vertical (2020-2032)
13.5.6. Brazil
13.5.6.1. Market Revenue and Forecast, by End User (2020-2032)
13.5.6.2. Market Revenue and Forecast, by Application (2020-2032)
13.5.6.3. Market Revenue and Forecast, by Type (2020-2032)
13.5.6.4. Market Revenue and Forecast, by Product (2020-2032)
13.5.7. Market Revenue and Forecast, by Vertical (2020-2032)
13.5.8. Rest of LATAM
13.5.8.1. Market Revenue and Forecast, by End User (2020-2032)
13.5.8.2. Market Revenue and Forecast, by Application (2020-2032)
13.5.8.3. Market Revenue and Forecast, by Type (2020-2032)
13.5.8.4. Market Revenue and Forecast, by Product (2020-2032)
13.5.8.5. Market Revenue and Forecast, by Vertical (2020-2032)
Chapter 14. Company Profiles
14.1. IBM Corporation
14.1.1. Company Overview
14.1.2. Product Offerings
14.1.3. Financial Performance
14.1.4. Recent Initiatives
14.2. Google
14.2.1. Company Overview
14.2.2. Product Offerings
14.2.3. Financial Performance
14.2.4. Recent Initiatives
14.3. Microsoft
14.3.1. Company Overview
14.3.2. Product Offerings
14.3.3. Financial Performance
14.3.4. Recent Initiatives
14.4. AWS
14.4.1. Company Overview
14.4.2. Product Offerings
14.4.3. Financial Performance
14.4.4. Recent Initiatives
14.5. Oracle
14.5.1. Company Overview
14.5.2. Product Offerings
14.5.3. Financial Performance
14.5.4. Recent Initiatives
14.6. Acuvate
14.6.1. Company Overview
14.6.2. Product Offerings
14.6.3. Financial Performance
14.6.4. Recent Initiatives
14.7. Aivo
14.7.1. Company Overview
14.7.2. Product Offerings
14.7.3. Financial Performance
14.7.4. Recent Initiatives
14.8. Artificial Solutions
14.8.1. Company Overview
14.8.2. Product Offerings
14.8.3. Financial Performance
14.8.4. Recent Initiatives
14.9. Botsify Inc
14.9.1. Company Overview
14.9.2. Product Offerings
14.9.3. Financial Performance
14.9.4. Recent Initiatives
14.10. Creative Virtual Ltd.
14.10.1. Company Overview
14.10.2. Product Offerings
14.10.3. Financial Performance
14.10.4. Recent Initiatives
Chapter 15. Research Methodology
15.1. Primary Research
15.2. Secondary Research
15.3. Assumptions
Chapter 16. Appendix
16.1. About Us
16.2. Glossary of Terms
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